Preguntas Frecuentes

1. How to do an order

You must follow these steps:

-         Select the chosen fabrics and the quantity of meters you want.

-         Go to the Cart.

-         “Check Out”

-         Fill in your personal details ans “Send Registration”

-         If you are already customer, fill in your e-mail and password and “Login”

-         Select the Payment Method and the delivery..

-         “Confirm Order”

-         Pay.


2. How can I contact you?

You can either fill in our form, send and e-mail to  info@rycfabrics.com or call to +34 93 2703438


3. I have a TVA number, can I safe the any tax?

Yes, if you have a TVA number first you have to pay the total order, and then send us your TVA number and we will refund you the TVA.


4. Do you have stock of all the articles?

We try to have stock of all the products on the web, normally we have about 99% of the fabrics on stock. 

f the article is not on stock , and we need more than 3 days to get it, then we ask the client if he still wants it, if he doen't then we refund inmediately.

Anyways, he have our own warehouse, so we work to have everything on stock.


5. Can you do invoice to a company?

Yes, no problem, you must indicate it on the registration form.


6. To which countries do you ship?

We ship to virtually all countries of the world, and the rates are calculated by the same web depending on destination and weight.
 
The best way to find the postage is filling an order recording the data and on the final screen before order confirmation shipping charges will appear.

At this point you can decide to continue the order or cancel it.


7. What are the delivery expenses?

Delivery expenses vary depending on the destination and the weight, the best way of knowing the real costs is doing a simulation of the order. Anyways here there are few examples:

- Spain (not islands upto 5kgcosts 5.50€,  upto 10 kg 6.50, etc.

-         Portugal: 5kg costs 5.95€.

-         Other countries of Europe by Courier: from 8€.

-         Rest of the world: depends on its weigh and destination.


8. Payment Method

-         Credit Card: Visa or Mastercard

-         Wire.

-         Paypal


9. About Us

Rycfabrics.com is the online shop of Ribes & Casals, that is leading company that has been selling fabrics since 1933 with shops in Spain, and other e-shops like www.tiendatelas.com www.lojatecidos.com and www.magasintissus.com . For more information visit www.ribescasals.com 


10. Can I get extra discount?

If you buy more than 20 or 30 meters depending on the fabric then you can ask to us by e-mail an extra discunt. 


11. Can I see your fabrics in any shop?

In any Ribes y Casals shop, that are all located in Spain, in Barcelona, Madrid, Seville, Palma de Mallorca and Malaga. 


12. How long do the deliveries take?

We try to have stock of all the products on the web, normally we have about 99% of the fabrics on stock. If all the fabrics are on stock it takes 1-2 working days to prepare the order, and after that it takes about 1-5 days to go to any point of Europe. To the rest of the world, it can take from 2-10 working days on a Express Delivery, and by post can take from 5-25 working days,

If the article is not on stock , and we need more than 3 days to get it, then we ask the client if he still wants it, in order to refund the moent or continue with the order.