FAQ: Frequently Asked Questions
1. How to order fabrics?
Orders can be placed easily on our website. If you are unable to process an order, please send an email to [email protected] for assistance.
To place an order, follow these steps:
- - Select the chosen fabrics and the quantity of meters you want.
- - Go to the Cart.
- - “Check Out”
- - Fill in your personal details ans “Send Registration”
- - If you are already customer, fill in your e-mail and password and “Login”
- - Select the Payment Method and the delivery..
- - “Confirm Order”
- - Continue with payment.
You will get an order confirmation.
2. How can I get in touch with you?
You can either fill in our form, send and e-mail to [email protected] or call to +34 93 2703438 from Monday to Friday from 9:00h to 15:00h.
We are willing to satisfy your needs.
3. I have a VAT number, can I safe the any tax?
Yes, if you have a VAT number first you have to pay the total order, and then send us your VAT number and we will refund you the VAT.
4. Do you have stock of all the articles?
We are having stock of all the products on published on our online fabric store. They are computerized and automatically updated every day.
If we enter out of stock, we need more than 3 days to get it. If you still want it after this delay, we will send your order. Otherwise the order will be refund inmediately.
We have our own warehouse and stocks of our local boutiques in Spain.
5. Can I get an invoice for my company?
Yes, no problem, you just have to indicate it on the registration form or by email refering your order number.
6. Do you ship worldwide?
We ship to all countries of the world, and rates are calculated depending on destination and weight.
The best way to find the postage is filling an order recording the data and on the final screen before order confirmation, shipping charges will appear.
At this point you can decide to continue the order your fabrics or cancel.
7. What are the delivery expenses?
Delivery times are indicated for guidance and in working days only here.
8. Can I get extra discount?
We settle wholesalers price quotes for request above 25 meters per reference, or for 10-15 meters fabrics cut similar request, with extra discount.
You can ask for you quotation by email [email protected]. Just indicate your location and references and quantities required.
9. Can I see your fabrics in any shop?
In any Ribes y Casals shop, that are all located in Spain, in Barcelona, Madrid, Seville, Palma de Mallorca and Malaga.
If you need to know a fabric and its features for your project, you can request small samples. Just send us an e-mail with your delivery address to [email protected] indicating in which fabrics your are interested in.
Please indicate the name and reference of the fabric (displayed on fabric page details), and the way you wish to receive your samples (by post as an ordinary letter, with no cost but it might take a week or more) or by express shipping (shipping costs to be confirmed by us).
We send up to 5 samples fabrics.