Frequently Asked Questions

1. How to order

Orders can be placed directly on our website. If you are unable to process an order, please send an email to for assistance.

To place an order, follow these steps:

  • - Select the chosen fabrics and the quantity of meters you want.
  • - Go to the Cart.
  • - “Check Out”
  • - Fill in your personal details ans “Send Registration”
  • - If you are already customer, fill in your e-mail and password and “Login”
  • - Select the Payment Method and the delivery..
  • - “Confirm Order”
  • - Continue with payment.

You will get an order confirmation

2. How can I contact you?

You can either fill in our form, send and e-mail to or call to +34 93 2703438 from Monday to Friday 9:00h to 15:00h.

We are willing to satisfy your needs. 

3. I have a VAT number, can I safe the any tax?

Yes, if you have a VAT number first you have to pay the total order, and then send us your VAT number and we will refund you the VAT.

4. Do you have stock of all the articles?

We try to have stock of all the products on the web, normally we have about 99% of the fabrics on stock. 

If the article is not on stock , and we need more than 3 days to get it, then we ask the client if he still wants it, if he doen't then we refund inmediately.

Anyways, he have our own warehouse, so we work to have everything on stock.

5. Can you do invoice to a company?

Yes, no problem, you must indicate it on the registration form.

6. To which countries do you ship?

We ship to virtually all countries of the world, and the rates are calculated by the same web depending on destination and weight.
The best way to find the postage is filling an order recording the data and on the final screen before order confirmation shipping charges will appear.

At this point you can decide to continue the order or cancel it.

7. What are the delivery expenses?

You will be delivered as soon as possible. You can contact us for any question regarding your order tracking. We will be at your disposal by phone from 9 Hours to 15 Hours at +34 935 991 150 or by email at

Delivery times are indicated for guidance and for working days only (holidays and weekends are excluded). As soon as you sign in on our site, your order is updated with the final delivery cost. Fabrics cut is done from the moment you confirm your order until 48 Hours maximum, then the delivery may depend on your city. 


Spain and Peninsula

Store Delivey 24/48 Hours


Point Relais 24/48 Hours


Standard delivery 24/48 Hours


Balearic Islands

Standard delivery 48/72 Hours


Canary Islands, Ceuta and Melilla, Andorra

Standard postal mail 6/7 days


Subject to DUA tax charges (customer charges). . DNI identification card required.


Standard delivery 48/72 Hours


France, Luxembourg, Belgium

Small delivery MONDIAL RELAY 5/6 days


Standard delivery 5/6 days


Germany, Great Britain, Holland

Standard delivery 5/6 days


Rest of Europe

Standard delivery 10 days

from 11,90€


Standard delivery 15 days

from 18,90€

Shipping expenses depend on the type and volume of the fabrics. For this reason, after you sign up as a customer, your destination data will update the shipping costs applied to your shopping cart.

Deliveries are processed after fabrics cutting (in 1 to 2 working days). The deliveries shown in this table are approximative (holidays and weekends excluded). is committed to the best management of your manufactured fabrics order.

Prices shown include VAT.

8. Can I get extra discount?

We settle wholesalers price quotes for request above 25 meters per reference, or for 10-15 meters fabrics cut similar request, with extra discount.

You can ask for you quotation by email Just indicate your location and references and quantities required.

9. Can I see your fabrics in any shop?

In any Ribes y Casals shop, that are all located in Spain, in Barcelona, Madrid, Seville, Palma de Mallorca and Malaga. 

If you need to know a fabric and its features for your project, you can request small samples. Just send us an e-mail with your delivery address to indicating in which fabrics your are interested in.

Please indicate the name and reference of the fabric (displayed on fabric page details), and the way you wish to receive your samples (by post as an ordinary letter, with no cost but it might take a week or more) or by express shipping (shipping costs to be confirmed by us).

We send up to 5 samples fabrics.