At Ribes y Casals, we are committed to providing quality service, and that's why we have established a returns policy that distinguishes between manipulated (personalized) and non-manipulated products.

Right of Withdrawal for Non-Manipulated Products:

 In accordance with current regulations, the customer has the right to withdraw from the contract within 14 calendar days of receiving the product, provided that the product has not been manipulated or manufactured. This right applies to:

- Scraps

- Items sold by units

Refund: Ribes y Casals will refund the original product price and shipping costs within 30 days of receiving the return, provided the product is in normal, untampered condition.

Return Costs: Direct return costs will be borne by the customer, except in the case of a defective product or shipping error.

Return Policy for Customized or Manipulated Products:

Products that have been customized or custom-cut to the customer's specifications are not subject to the right of withdrawal, pursuant to Article 103 of Royal Legislative Decree 1/2007. This includes:

- Fabrics cut to size

- Products made to measure according to the client's specifications

Good Faith Exception: As a measure of good faith, Ribes y Casals will accept product returns, provided they have not been tampered with by the customer, but the customer must assume the shipping costs, both initial and return.

Procedure to Process a Refund:

To process the return of an order, the customer must fill out the returns form and send it to info@ribescasals.com Prior notification is essential, and returns with postage due are not accepted.

Refund: Ribes y Casals undertakes to issue the corresponding refund within a maximum of 30 days from receipt of the return. The refund will be issued by bank transfer to the account indicated by the customer or to the credit card used for the purchase.

You can also contact us using this return form: